Terms and Conditions for Bridge Career Consulting Services
Effective Date: December 2024
These Terms and Conditions (“Terms”) govern the relationship between Bridge Career Consulting (“we,” “us,” “our”), our clients (“you,” “your”, “your child”) and the payor (“parent” or “guardian”) engaging our career development services, as well as your use of our website (“Website”).
By accessing our website or using our services, you agree to these Terms.
Definition of Roles
Client:
The “Client” refers to the individual who receives the career coaching services. In this case, the Client is the teenager or adult receiving the guidance and support.
Payor:
The “Payor” refers to the individual or entity responsible for the payment of the services.
In the case of a parent/guardian-child relationship, the Payor is the parent or guardian who has agreed to pay for the career coaching sessions.
Client and Payor Relationship:
By engaging our services:
The Payor agrees to these Terms and assumes responsibility for all payments.
The Client agrees to actively participate in the coaching process and comply with these Terms.
The Career Development Professional will maintain a professional relationship with the Client and, where appropriate, involve the Payor in discussions about the Client’s progress, provided such involvement aligns with the Client’s best interests and any applicable confidentiality agreements.
1. Services Provided
1.1 Career Development Services:
Bridge Career Consulting (BCC) provides services such as career coaching, career planning, career decision making, course and job search skills, CV / Resume, cover letter interview tips, and related guidance. These services are customised based on your individual goals and needs.
1.2 Scope of Services:
As a career development professional, we offer advice, guidance and support to help you advance in your career. Our services are advisory in nature and do not guarantee employment, promotions, or specific outcomes.
1.3 Service Limitations:
We do not offer psychological counselling, legal advice, or financial consulting as part of our career development services, although aspects of counselling and coaching techniques and tools will be used during the sessions.
2. Website Use
2.1 Access and Acceptance:
By accessing or using our Website, you agree to comply with these Terms and all applicable laws. If you do not agree to these Terms, please refrain from using our Website.
2.2 Intellectual Property:
All content on the Website, including text, graphics, logos, and resources, is our intellectual property or is used with permission. You may not reproduce, distribute, modify, or exploit Website content without prior written consent.
2.3 Prohibited Use:
You agree not to:
Use the Website for unlawful purposes or activities.
Attempt to gain unauthorized access to the Website, its servers, or data.
Upload, transmit, or distribute harmful or malicious software.
2.4 Third-Party Links:
Our Website may include links to third-party websites. These links are provided for convenience only, and we are not responsible for the content, accuracy, or practices of these third-party sites.
2.5 Accuracy of Information:
While we strive to keep the Website accurate and up-to-date, we do not guarantee the completeness or accuracy of any information. The content is provided for informational purposes only and should not be relied upon as professional advice.
3. Booking and Appointments
3.1 Scheduling Sessions:
Appointments can be booked via our online system, email, or phone. A confirmation of your appointment will be sent upon successful booking.
3.2 Session Duration:
Sessions are typically 60 minutes, unless otherwise agreed.
3.3 Rescheduling and Cancellation Policy:
Rescheduling must be requested at least 24 hours before the scheduled session.
Cancellations with less than 24 hours’ notice or no-shows may incur the full session fee.
If the scheduled session is cancelled by the Coach, all attempts will be made to reschedule the cancelled / missed session.
4. Fees and Payment
4.1 Service Fees:
Our fees are detailed on our Website or provided upon inquiry. All prices are listed in New Zealand Dollars (NZD) and include GST unless stated otherwise.
4.2 Payment Terms:
Full or partial payment is required before the commencement of a session or package, unless otherwise agreed in writing.
Payments are payable within 7 days of an invoice.
4.3 Refund Policy:
Refunds are only available for cancellations made 72 hours or more before the scheduled session.
No refunds will be provided for completed sessions or partially used packages unless required by New Zealand consumer law.
4.4 Late Payments:
Failure to pay fees within 14 days of the invoice date may result in the suspension or termination of services.
Any invoices unpaid after 30 days will be passed to a debt collection agency for action against the Client/Payor. Any costs incurred in debt collection will be the responsibility of The Client / Payor.
5. Client Responsibilities
5.1 Honest and Accurate Information:
The Client agrees to provide truthful and complete information about career history, goals, and any other relevant details necessary for the services.
5.2 Active Participation:
The Client’s success in career development depends on active engagement and willingness to implement strategies discussed during our sessions.
5.3 Confidentiality of Coaching Materials:
All templates, resources, and materials provided are for your personal use only. You agree not to share or distribute these materials without our written consent.
6. Confidentiality
6.1 Privacy of Information:
We respect your privacy and maintain strict confidentiality regarding the information you share with us.
6.2 Limits of Confidentiality:
We may disclose information if required by law or to prevent imminent harm to you or others.
6.3 Data Protection:
Your personal information will be handled in accordance with our Privacy Policy.
6.4 Confidentiality and Communication with Payor:
The confidentiality of sessions with the Client is a priority and will be maintained to encourage open communication and trust.
General updates or summaries regarding the Client’s progress may be shared with the Payor, provided these updates do not breach the Client’s confidentiality or contravene any applicable privacy laws.
If the Client is under 18, the Career Development Professional reserves the right to share information with the Payor if it is necessary to protect the Client’s welfare, comply with legal obligations, or ensure the effective delivery of services.
7. Intellectual Property
7.1 Ownership of Materials:
All resources, guides, templates, and other materials provided during sessions are our intellectual property.
7.2 Permitted Use:
You may use these materials for your personal career development purposes only. Unauthorized reproduction, distribution, or commercial use is prohibited.
8. Limitation of Liability
8.1 No Guarantees:
While we aim to provide effective guidance, we cannot guarantee specific outcomes such as securing a job, a promotion, or any other results.
8.2 Liability Cap:
To the fullest extent permitted by law, our liability is limited to the amount paid for the specific service in question.
8.3 No Indirect Liability:
We are not responsible for indirect, incidental, or consequential damages arising from the use of our services or Website.
8.4 Other Conditions:
These terms and conditions are subject to change without notice.
9. Termination of Services
9.1 Mutual Termination:
Either party may terminate the services at any time with written notice.
9.2 Refunds Upon Termination:
If services are terminated before completion, refunds for unused sessions will be provided as per our refund policy.
10. Governing Law and Dispute Resolution
10.1 Governing Law:
These Terms are governed by the laws of New Zealand.
10.2 Dispute Resolution:
In the event of a dispute, both parties agree to first attempt to resolve the matter through good faith negotiation.
If negotiation does not resolve the dispute, either party may propose mediation as a method of dispute resolution. Mediation will be conducted by a neutral, independent mediator agreed upon by both parties. Costs for mediation will be shared equally unless otherwise agreed.
If mediation fails to resolve the dispute or is not pursued, the dispute will be subject to the jurisdiction of New Zealand courts.
10.3 Client and Payor Relationship in Disputes:
In cases where the Payor is not the Client, any disputes regarding the services provided will be resolved in accordance with these Terms.
The Career Development Professional reserves the right to prioritise the Client’s best interests and confidentiality when resolving disputes between the Client and the Payor.
The Payor acknowledges that their role is limited to financial responsibilities and does not grant them authority over the content or direction of services provided to the Client.
11. Contact Information
For questions or concerns about these Terms, please contact us:
Email: brigitte@bridgecareerconsulting.co.nz
Phone: +64 211281780
By engaging as a Client / Payor in any of the career development services offered by Bridge Career Consulting, you agree to these terms and conditions.
Updated: 4 December 2024